FAQ

1) How To Properly Clean Glass?

Crystal Glassware Washing Instructions

Best Practice: Always Hand Wash

1. Use Lukewarm Water Only

  • Avoid hot water — sudden temperature changes can crack crystal.

2. Mild Dish Soap Only

  • Avoid anything with strong chemicals, citrus, or bleach.

3. Use a Soft Cloth or Sponge

  • Never use abrasive scrubbers. Microfiber cloths work best.

4. Clean One Piece at a Time

  • This prevents accidental bumping or chipping in the sink.

5. Hold Carefully

  • When washing stemware, hold by the bowl, not the stem or base, to avoid snapping the stem.

6. Rinse Thoroughly

  • Use clean, lukewarm water to remove all soap residue.

7. Dry Immediately with a Lint-Free Cloth

  • Prevents water spots and avoids mineral build-up.

  • Air drying can leave marks and increase the risk of tipping and breakage.

Avoid Dishwashers (Even if Labeled “Dishwasher-Safe”)

Even “dishwasher-safe” crystal can:

  • Get etched or cloudy from detergent

  • Crack from heat or movement

  • Lose brilliance and shine

Hand washing is always safest.

Deep Cleaning or Removing Cloudiness

If your crystal becomes cloudy (from hard water or detergent residue):

  • Soak in a 1:3 white vinegar to warm water solution for 5–10 minutes.

  • Gently scrub with a soft sponge or brush.

  • Rinse and dry as usual.

Storage Tips for Crystal Glasses

  • Store upright (not upside down) to protect rims.

  • Avoid stacking or tight storage — crystal chips easily.

  • Keep away from vibrating surfaces (like near speakers or appliances).

 

2) What is the Breakage Policy?

We take great care in packaging your glassware to ensure it arrives safely. However, if your glass arrives broken or damaged, we sincerely apologize for the inconvenience and are here to make it right.

If Your Glass Arrives Broken:

You are eligible for a full refund or a replacement glass (of the same or different style, based on your preference and availability), at no additional cost.

To Qualify for a Refund or Exchange:

Please provide the following:

  • Clear photo(s) showing all broken pieces exactly as they arrived

  • Photo of the original packaging (if possible)

  • Your order number and contact details

This helps us improve our packaging and file claims with the courier.

Claim Window:

All breakage claims must be submitted within 5 days of delivery.

📩 To submit a claim, please email us at: BrillianceField@gmail.com

We will process your refund or send your replacement promptly once we receive the required photos.

Thank you for your understanding and for supporting our small business!

 

 

 

3.) How Can I Track My Order? 

As soon as your order is placed, we get to work packing it with care!

Tracking Information

You will receive an email confirmation with your tracking number within 1 hour of placing your order.

  • This email will include a direct link to track your shipment.

  • Please check your spam/junk folder if you don’t see it within the hour.

Once your package is on its way, you can follow its journey every step of the way!

Need Help?

If you haven’t received your tracking email after 1 hour, or if you have any questions, feel free to reach out to us at:

📩 brilliancefield@gmail.com
📱 @simplifiedgirl

We’re happy to help!

 

4.) How Long Will It Take to Receive My Order? 

We work hard to get your order to you as quickly as possible — while ensuring it’s packed with care and arrives safely.

Processing Time

  • Orders are usually processed and shipped within 5-10 business days.

🚚 Shipping Time

  • Once shipped, delivery typically takes:

    • Standard Shipping: 6-20 business days (within United States])

    • International Shipping: 15-25 business days 

📦 You'll receive a tracking number via email within 1 hour of placing your order so you can follow your package every step of the way.

 

Delays

Please note that delivery times may be affected by:

  • Public holidays

  • Courier delays

  • Weather events

We’ll always do our best to keep you informed if there’s any change to your expected delivery date.

📩 If you have any questions or need help tracking your order, contact us anytime at brilliancefiueld@gmail.com